Key Responsibilities:

Property & Facility Management

• Oversee daily operations of the commercial building including housekeeping, security, MEP (Mechanical, Electrical, Plumbing), HVAC, landscaping, and waste management.

• Ensure all building systems (lifts, DG sets, AHUs, fire-fighting equipment, etc.) are maintained and functioning efficiently.

• Coordinate with the Project team to Manage space planning, fit-outs, and workplace arrangements for tenants.

• Conduct regular inspections and audits to identify maintenance requirements and implement corrective actions.

Vendor & Contract Management

• Manage contracts with service providers (housekeeping, security, landscaping, AMC vendors, etc.) ensuring service quality and adherence to SLAs.

• Evaluate vendor performance and negotiate contracts for cost-effectiveness.

• Ensure timely renewal of AMCs, licenses, and statutory compliances.

Client Relationship Management

• Act as the single point of contact for tenant queries, complaints, and requests.

• Coordinate with the CRM team to resolve the client issues at the earliest and extend any support required from CRM side.

• Ensure timely communication with clients regarding building operations, maintenance schedules, or emergencies.

• Build strong client relationships to enhance satisfaction and retention.

Finance & Budgeting

• Prepare and monitor the annual OPEX & CAPEX budgets for the facility.

• Oversee CAM (Common Area Maintenance) calculations, billing, and collections.

• Ensure cost control measures while maintaining service standards.

Compliance & Safety

• Ensure adherence to statutory requirements (Fire NOC, Pollution Board, Electricity Board, etc.).

• Implement and monitor health, safety, and environmental standards across the property.

• Conduct regular fire drills, safety audits, and risk assessments.

Team Leadership

• Lead and mentor on-ground staff including technical team, housekeeping, and security supervisors.

• Conduct training sessions for staff to maintain high service standards.

• Foster a culture of accountability, safety, and customer orientation.

Key Skills & Competencies:

• Strong knowledge of facility operations, MEP systems, and property management practices.

• Excellent vendor management and negotiation skills.

• Strong financial acumen with ability to manage budgets and CAM reconciliations.

• Proficiency in MS Office, facility management software, and reporting tools.

• Excellent communication, problem-solving, and interpersonal skills.

• Ability to handle emergencies and resolve conflicts promptly.

Qualifications & Experience:

• Graduate in Electrical Engineering / Facility Management / Property Management or related field.

• 10–15 years of experience in property/facility management of commercial buildings (preferably IT Parks, corporate offices, or multi-tenanted commercial spaces).

• Exposure to handling end-to-end operations of a fully serviced facility.

Key Performance Indicators (KPIs):

• Client satisfaction scores.

• Adherence to budget and cost savings achieved.

• Zero major compliance lapses.

• Timely closure of maintenance requests and complaints.

• Uptime of critical equipment and building services.